Much More Than Software
At knk, we work tirelessly every day to ensure that your experience with our company and software is effective and satisfying. Our goal is to keep your knkPublishing business solution running smoothly and your employees working productively. We’ve been around long enough to know that problems do arise, and when they do, knk will be here for you.
knk offers a variety of support options that can fit your needs and budget.
You can contact our standard support at 908-206-4599, Monday – Thursday 9am to 5pm Eastern; 9am – 3pm Eastern on Fridays. Support work absent an agreement is billed at our standard hourly rate.
For questions about billing, services, or general information, please contact CustomerSuccess@knk.com.
If you are an existing customer with a service plan, please log in to your customer portal to submit your service request.
Access Our Customer Support Manual (file).
At knk, we build life-long partnerships with our customers. We offer a variety of service level agreements that fit the unique needs of each publisher and keep your business running smoothly for years to come. See an overview of the plans we offer:
Priority 0 = 4hrs
Priority 1 = 8hrs
Priority 2 = 12hrs
Priority 3 = 3days
Priority 0 = 2hrs
Priority 1 = 4hrs
Priority 2 = 10hrs
Priority 3 = 2days
Priority 0 = 1hrs
Priority 1 = 2hrs
Priority 2 = 8hrs
Priority 3 = 1day
Quick Functional How-To Questions
Presentation of new functionality and product road maps for knkPublishing® & MS Dynamics BC.
Number of authorized client contacts allowed to create tickets.
Methods for requesting support.
Weekly check-in to discuss support requests.
Discount towards specified Change Requests.